Frequently Asked
Questions

Browse our products, add items to your cart, and proceed to checkout. You can also submit a trade account application and our team will process bulk orders directly.

Once your order ships, you will receive a tracking number via email. Use it on our website or the carrier's site. You can also check your order status in your account dashboard.

We offer standard shipping (5–7 business days), express shipping (2–3 business days), and overnight shipping for urgent orders. Costs vary by location and method.

Yes, we ship worldwide. International shipping times vary by destination. Additional customs fees may apply depending on your country.

We accept payments exclusively via wire transfer. Payment instructions will be provided during the order process or directly by our team.

Once your order is confirmed, our team will provide wire transfer details. Your order will be processed after payment confirmation is received.

Yes. An invoice is generated for every order and is available in your account dashboard. You can also request a copy from our team.

Yes. All payment instructions are handled securely, and we follow standard procedures to ensure safe and verified transactions.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and accompanied by proof of purchase. Some items may not be eligible.

Log into your account, go to Order History, select the order, and click Request Return. You can also contact our support team directly.

Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. Bank processing may add additional days.

Yes. We only source from verified suppliers and authorized distributors. Every product goes through a quality assurance process before being listed.

Yes. Contact our team with your product requirements. We have an extensive supplier network and can source most products upon request.

Yes. Contact our sales team with your requirements and quantity. We will provide a custom quote based on the order.